Taulant ZYMBERI
Senior IT Specialist
Marin-Epagnier, CH.About
Highly accomplished Senior IT Specialist with over 10 years of experience in freelance and corporate environments, specializing in comprehensive IT support, system, and network administration. Proven expertise in developing robust customer relationships, delivering tailored technical solutions, and conducting effective user training, ensuring seamless operations and enhanced productivity across diverse IT infrastructures. Adept at leveraging advanced troubleshooting skills and a strong command of Windows, Linux, Android, M365, Active Directory, ServiceNow, and Jira to optimize system performance and security.
Work
Migros
|Information Technology Specialist (Mission)
Ecublens, VD, Switzerland
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Summary
Provided advanced IT support and system administration for Migros, ensuring operational continuity and user productivity within a dynamic retail environment.
Highlights
Delivered expert troubleshooting and resolution for complex hardware and software issues, reducing average ticket resolution time by 15%.
Managed and maintained critical network infrastructure, including LAN/WAN and VPN, ensuring 99.9% system uptime for over 500 users.
Conducted comprehensive user training sessions on new software and security protocols, improving overall IT literacy and adherence to best practices.
Administered Active Directory and Microsoft 365 environments, optimizing user access, security groups, and cloud service integration.
GSK Pharmaceutical company
|Information Technology Specialist (Mission)
Zug, ZG, Switzerland
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Summary
Supported critical IT operations and infrastructure for GSK, ensuring compliance with industry standards and seamless technical support for pharmaceutical research and development teams.
Highlights
Provided specialized IT support for a pharmaceutical environment, adhering to strict regulatory guidelines and data security protocols.
Implemented and maintained secure VPN connections for remote access, facilitating seamless collaboration for distributed teams.
Managed incident response and problem resolution using ServiceNow and Jira, achieving a 90% first-call resolution rate for common IT issues.
Contributed to system upgrades and patch management across Windows and Linux platforms, enhancing system stability and security posture.
Nestlé
|IT Support 1st Level B (Mission)
Vevey, VD, Switzerland
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Summary
Delivered comprehensive first and second-level IT support to Nestlé employees, ensuring efficient resolution of technical issues and maintaining high user satisfaction.
Highlights
Resolved a high volume of IT support tickets daily, covering hardware, software, and network connectivity issues for over 1,000 users.
Utilized ServiceNow and Jira for efficient ticket management, tracking, and escalation, contributing to a 20% improvement in response times.
Provided hands-on support for Microsoft Office 365 applications and Active Directory user management, streamlining onboarding and access processes.
Conducted proactive system checks and minor repairs, preventing potential disruptions and ensuring optimal performance of end-user devices.
Omya Chemical Industry
|IT Support (Assignment)
Egerkingen, SO, Switzerland
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Summary
Provided essential IT support services to Omya Chemical Industry, focusing on maintaining operational efficiency and supporting specialized industrial software and hardware.
Highlights
Managed IT infrastructure and provided technical assistance tailored to the unique requirements of a chemical industry environment.
Troubleshot and resolved issues related to Windows operating systems and specialized industrial applications, minimizing operational downtime.
Ensured robust network connectivity and security for critical production systems, safeguarding sensitive data and intellectual property.
Collaborated with cross-functional teams to implement IT solutions that enhanced productivity and supported business objectives.
Ipko Telecommunication
|IT Support
Pristina, Kosovo, Kosovo
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Summary
Delivered frontline and advanced technical support to customers and internal staff at Ipko Telecommunication, specializing in network and system troubleshooting.
Highlights
Provided comprehensive technical support for telecommunication services, including internet, voice, and data solutions, resolving an average of 50 tickets per day.
Assisted with the installation and maintenance of LAN/WAN technologies and VPN services, ensuring reliable connectivity for clients.
Trained new support staff on diagnostic tools and customer service protocols, improving team efficiency and knowledge base.
Contributed to the improvement of customer satisfaction by consistently resolving complex technical issues promptly and effectively.
Education
University of Pristina
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Bachelor
Computer Science
Languages
French
German
English
Kosovar
Certificates
IT Specialist Certificate
Skills
Strategic Planning
Board-level understanding.
Curiosity
Employee Training
Operating Systems
Windows 7/10/11, iOS, Linux, Android.
Productivity & Collaboration
Microsoft Office 365.
Directory Services
Active Directory.
IT Service Management
ServiceNow, Jira Service.
Networking
LAN/WAN Technologies, VPN Installation and Maintenance, Network Security.